Terms of service

1. Introduction

Welcome to sweetfashionwholesalex.shop.

These Terms of Service govern your access to and use of sweetfashionwholesalex.shop and purchases made through our online store.

By accessing the website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or limits statutory consumer rights that cannot legally be excluded.

2. About Our Website

sweetfashionwholesalex.shop provides ecommerce services allowing customers to browse products, review product information, place orders and make payments through an online checkout.

Our website may use Shopify and third-party providers to support ecommerce functionality.

3. Eligibility

By placing an order, you confirm that:

• You have legal capacity to enter into the transaction;
• Information you provide is accurate;
• You are authorised to use the selected payment method; and
• Your purchase is lawful.

If you purchase on behalf of a business or organisation, you represent that you have authority to act for it.

4. Product Information

We seek to provide accurate product descriptions, photographs, measurements, specifications, prices and availability information.

Minor differences may occur because of manufacturing tolerances, photography, screen settings, product revisions or similar factors.

Nothing in this section reduces a customer's statutory rights where a product is materially not as described or otherwise non-conforming.

5. Product Availability

Products are offered subject to availability.

We may withdraw, replace or discontinue products at any time before a binding order has been accepted, subject to applicable consumer law.

If an ordered product becomes unavailable after payment, we will take appropriate steps, including providing a refund where the order cannot be fulfilled.

6. Prices

Prices displayed on the website may change.

The applicable price will normally be the price presented at checkout when the order is placed.

We may correct obvious pricing or typographical errors in accordance with applicable law.

7. Orders

When you submit an order, you are offering to purchase the selected products subject to these Terms.

We may send an automated acknowledgement indicating that the order has been received.

An order may be rejected or cancelled where reasonably necessary, including because:

• The product is unavailable;
• Payment cannot be authorised;
• The order contains an obvious pricing error;
• Fraud is reasonably suspected;
• Delivery cannot reasonably be completed; or
• Fulfilment would violate applicable law.

Where payment has already been taken for an order that we cancel, an appropriate refund will be issued.

8. Payments

Payment must be made through payment methods available at checkout.

You agree to provide accurate billing and payment information.

We may use third-party payment processors and fraud-prevention services.

9. Shipping

sweetfashionwholesalex.shop provides:

Free standard shipping on all orders.

Our standard estimated delivery timeframe is:

15–20 calendar days.

Delivery estimates are described more fully in our Shipping Policy.

UK distance-selling rules generally require delivery within 30 days unless a different delivery period has been agreed.

10. Delivery Information

You are responsible for entering a complete and accurate delivery address.

Please contact us immediately if you identify an error.

We cannot guarantee address changes after an order has entered fulfilment or shipping.

11. Risk and Delivery

Responsibility for goods transfers in accordance with applicable law.

Nothing in these Terms seeks to transfer risk to a consumer earlier than legally permitted.

12. Cancellations

UK consumers may have statutory cancellation rights for qualifying distance purchases.

For most qualifying goods purchased online, consumers generally have 14 days after receiving the goods to communicate cancellation without providing a reason.

Complete instructions are provided in our Return and Refund Policy.

13. Faulty or Non-Conforming Goods

Goods supplied to consumers must comply with applicable statutory standards.

Customers may have legal remedies where goods are:

• Faulty;
• Not of satisfactory quality;
• Not fit for a particular purpose where legal requirements are met;
• Not as described; or
• Otherwise non-conforming.

GOV.UK confirms that customers have rights to refunds and other remedies where goods are faulty or not as described.

Our Terms do not restrict these rights.

14. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable law.

Refunds will normally be made using the original payment method unless another method is legally appropriate and agreed.

15. Acceptable Use

You must not misuse the website.

You must not knowingly:

• Introduce malicious software;
• Attempt unauthorised access;
• Interfere with website security;
• Conduct fraudulent transactions;
• Use automated systems in a manner that materially damages the website;
• Copy protected content unlawfully;
• Impersonate another person;
• Submit false payment information; or
• Use the website for unlawful purposes.

16. Intellectual Property

Unless otherwise stated, content made available through sweetfashionwholesalex.shop, including text, graphics, layout, branding, store content and original website materials, may be protected by intellectual-property laws.

You may use website content for ordinary personal shopping purposes.

You may not reproduce, commercially exploit, distribute or republish protected content without authorisation unless legally permitted.

Third-party trademarks remain the property of their respective owners.

17. Reviews and User Content

Where our website allows reviews, comments or other user submissions, you must not submit content that is:

• Unlawful;
• Fraudulent;
• Defamatory;
• Threatening;
• Infringing;
• Malicious;
• Misleading; or
• In violation of another person's rights.

We may moderate or remove user-generated content where reasonably necessary.

18. Third-Party Services

Certain website functions may be provided by third parties.

Third-party services can include:

• Shopify;
• Payment processors;
• Carriers;
• Analytics providers;
• Customer-service tools; and
• Other technology providers.

Their services may be subject to separate terms.

19. Website Availability

We aim to maintain reasonable website availability but cannot guarantee uninterrupted operation.

Access may temporarily be affected by:

• Maintenance;
• Security incidents;
• Network failures;
• Hosting interruptions;
• Technical errors; or
• Events outside reasonable control.

20. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude or restrict liability that cannot legally be excluded or to remove mandatory consumer remedies.

To the extent permitted by law, we are not responsible for losses that are not reasonably foreseeable consequences of a breach by us.

Different rules may apply to business customers.

21. Events Outside Reasonable Control

We will not be responsible for delays or failures caused by circumstances genuinely beyond reasonable control to the extent permitted by applicable law.

Such events may include significant transport disruption, natural disasters, widespread network failures, carrier emergencies, governmental restrictions or similar events.

This provision does not remove any statutory right a consumer has where an order is not delivered within a legally applicable or agreed period.

22. Fraud Prevention

We may use reasonable fraud-screening procedures.

Orders may be held, investigated or cancelled where there is a reasonable basis to suspect:

• Payment fraud;
• Identity misuse;
• Unauthorised account access;
• Chargeback abuse; or
• Other unlawful activity.

23. Privacy

Personal information is processed in accordance with our Privacy Policy.

Customers should review that policy before submitting personal information.

24. Changes to These Terms

We may update these Terms for legitimate legal, technical or operational reasons.

Changes will apply prospectively where required and will not unlawfully alter rights relating to contracts already concluded.

25. Severability

If a provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

26. No Waiver

A failure to enforce a provision on one occasion does not necessarily constitute a permanent waiver of that provision or any legal right.

27. Governing Law and Consumer Rights

These Terms are intended to operate consistently with applicable United Kingdom law.

If you are a UK consumer, nothing in these Terms deprives you of mandatory protections or access to a court or dispute-resolution mechanism to which you are legally entitled.

28. Entire Agreement

These Terms, together with policies incorporated into them, form the terms governing use of our ecommerce service to the extent permitted by law.

29. Contact

Questions about these Terms should be sent to:

sweetfashionwholesalex.shop
Email: info@sweetfashionwholesalex.shop