Refund policy

Thank you for shopping with sweetfashionwholesalex.shop.

We want customers to understand clearly how cancellations, returns and refunds are handled.

This Return and Refund Policy applies to purchases made through sweetfashionwholesalex.shop and should be read together with our Terms of Service and Shipping Policy.

Nothing in this policy excludes, limits or replaces any statutory consumer right or remedy that cannot legally be excluded.

UK consumers purchasing goods online generally have the right to cancel qualifying purchases within 14 days after delivery without providing a reason. If properly exercised, consumers then generally have a further 14 days to return the goods.

1. Statutory Right to Cancel

If you are purchasing as a consumer and your order qualifies for the statutory right of cancellation, you may inform us that you wish to cancel your purchase within 14 calendar days after you receive the goods.

You do not need to provide a reason for exercising this statutory cancellation right.

To exercise your right to cancel, send a clear cancellation request to:

info@sweetfashionwholesalex.shop

Please include your order number and sufficient information for us to identify the relevant order.

You may use your own wording. A particular cancellation form is not required provided your communication clearly states that you are cancelling the relevant contract.

2. Returning Goods After Cancellation

After notifying us that you are cancelling a qualifying purchase, you should return the goods promptly and, where the statutory rules apply, no later than 14 days after communicating your cancellation.

Before sending any return, contact:

info@sweetfashionwholesalex.shop

We will provide the applicable return instructions for your order.

Do not send a return to an address appearing on a parcel, carrier label or product packaging unless we have confirmed that it is the correct return destination.

3. Condition of Returned Goods

Customers may inspect goods in a manner reasonably necessary to establish their nature, characteristics and functioning.

When returning unwanted goods under the statutory cancellation right, customers should take reasonable care of them.

We may make a lawful deduction from a refund if the value of returned goods has been reduced because they were handled beyond what would reasonably be permitted when examining similar goods in a physical shop. UK cancellation rules permit appropriate deductions for diminished value caused by excessive handling.

Where reasonably possible, returned goods should include their original packaging, labels and accessories.

The absence of original packaging does not automatically remove statutory rights, but customers should package returned goods securely to prevent avoidable damage in transit.

4. Exceptions to Change-of-Mind Cancellation Rights

The statutory right to cancel may not apply to certain categories of goods where an exception under applicable law applies.

Depending on the products sold, exceptions can include certain:

• Made-to-measure or clearly personalised goods;
• Goods that are liable to deteriorate or expire rapidly;
• Sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed;
• Goods that become inseparably mixed with other items after delivery; and
• Other products legally excluded from the statutory cancellation regime.

An exception to a change-of-mind cancellation right does not remove statutory rights concerning goods that are faulty, incorrectly supplied, not as described or otherwise non-conforming.

5. Faulty, Damaged or Incorrect Goods

Please contact us as soon as reasonably possible if your order arrives:

• Damaged;
• Defective;
• Faulty;
• Incorrect;
• Missing an item;
• Materially different from its description; or
• Otherwise non-conforming.

Contact:

info@sweetfashionwholesalex.shop

Please provide your order number, a description of the problem and, where appropriate, photographs or video showing the issue.

Under UK consumer law, goods supplied by traders must meet applicable statutory standards. Customers are entitled to legal remedies where goods are faulty, not as described or do not perform as legally required. GOV.UK confirms that traders must provide appropriate refunds where goods are faulty, not as described or do not do what they are supposed to do.

UK consumer law also provides a short-term right to reject qualifying faulty goods, generally subject to a 30-day period in relevant circumstances.

After that period, repair, replacement, price reduction or other statutory remedies may apply depending on the circumstances.

Nothing in this policy limits those rights.

6. Return Shipping Costs

Change-of-Mind Returns

Where a customer exercises a statutory cancellation right simply because they have changed their mind, the customer may be responsible for the direct cost of returning the goods where permitted by law.

Faulty or Incorrect Goods

Where goods are faulty, damaged through no fault of the customer, incorrectly supplied or otherwise legally non-conforming, we will handle reasonable return costs in accordance with applicable UK consumer law.

Customers should contact us before arranging a costly return so that we can provide appropriate instructions.

7. Refunds

Once a return has been received and reviewed, or once sufficient evidence of return has been supplied where applicable, we will process any refund to which the customer is entitled.

For qualifying statutory cancellation refunds, applicable UK rules generally require refunds to be made within the legally prescribed period, and traders may in certain circumstances withhold the refund until the goods have been received back or the consumer provides evidence of having returned them.

Refunds will normally be issued to the original payment method.

Financial institutions and payment providers may require additional processing time before refunded funds appear in a customer's account.

8. Original Delivery Charges

All orders placed through sweetfashionwholesalex.shop receive free standard shipping, so there is ordinarily no standard outbound shipping charge to refund.

If any optional premium delivery service is offered in the future and selected by the customer, applicable statutory rules may limit the refundable delivery amount to the cost of the least expensive standard delivery method offered.

9. Exchanges

Where an exchange is operationally available, customers may contact us at:

info@sweetfashionwholesalex.shop

Availability of exchanges depends on product stock and the circumstances of the return.

Where an exchange is not practical, an appropriate refund may be processed and the customer may place a new order.

10. Items Returned Without Authorisation

Customers should contact us before returning goods.

Sending products to an unconfirmed address may cause significant delays or loss.

sweetfashionwholesalex.shop is not responsible for avoidable loss caused by a customer deliberately sending goods to an address that has not been provided or approved as the applicable return destination, subject always to mandatory consumer law.

11. Refused Deliveries

Refusing a delivery does not necessarily constitute proper cancellation of a contract.

Customers who wish to cancel should communicate their cancellation clearly by emailing:

info@sweetfashionwholesalex.shop

If a parcel is returned to us because delivery was refused, we will handle the order according to the circumstances and applicable law.

12. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information.

If an order has not yet been dispatched, contact us immediately if an address correction is required.

Once an order has entered the carrier network, we cannot guarantee that an address can be changed.

13. Abuse of Returns

We may take reasonable measures to prevent fraud, return abuse or misuse of our policies.

However, fraud-prevention measures will not be used to deny a genuine statutory consumer right.

14. Business Purchases

Statutory consumer cancellation rights generally apply to individuals acting as consumers rather than persons purchasing wholly or mainly for business purposes.

Where a purchase is made as a business transaction, different legal rules may apply.

Nothing in this section removes rights that legally apply to a particular business customer.

15. Contact Us

For cancellations, returns, faulty products or refund enquiries:

sweetfashionwholesalex.shop
Email: info@sweetfashionwholesalex.shop