Shipping policy

1. Shipping Policy

This Shipping Policy explains how orders placed through sweetfashionwholesalex.shop are processed, shipped and delivered.

By placing an order, customers acknowledge the shipping information displayed during checkout and the terms described below.

2. Free Standard Shipping

sweetfashionwholesalex.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS.

There is no minimum order value required for our standard free shipping unless a specific promotion or checkout condition clearly states otherwise.

3. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 calendar days.

This is the estimated delivery period communicated for orders placed through sweetfashionwholesalex.shop.

UK rules ordinarily require online traders to deliver goods within 30 days unless a different delivery period has been agreed with the customer.

By clearly providing the 15–20 calendar day estimate through this Shipping Policy and relevant checkout information, customers can understand the expected timeframe before completing their purchase.

4. Order Processing

After an order is successfully placed, it may undergo:

• Payment verification;
• Fraud screening;
• Inventory confirmation;
• Product preparation;
• Packaging;
• Shipping-label preparation; and
• Carrier collection.

Customers may receive an order-confirmation email after submitting an order.

A shipping confirmation or tracking communication may also be sent once tracking information becomes available.

5. Calendar Days

Unless otherwise stated, references to 15–20 days in this Shipping Policy mean calendar days, including weekends and public holidays for the purpose of calculating the estimated period.

Actual carrier movement or delivery operations may be reduced on weekends and public holidays.

6. Delivery Estimates

The 15–20 calendar day period is an estimated delivery timeframe rather than a guarantee that every order will arrive on a specific day.

Delivery timing can occasionally be affected by circumstances including:

• Carrier disruption;
• Severe weather;
• Transport-network delays;
• Peak shopping periods;
• Public holidays;
• Incorrect delivery details;
• Security checks;
• Unexpected operational disruption; or
• Other events outside reasonable control.

Where an order is materially delayed, applicable statutory rights remain unaffected.

7. Order Confirmation

Customers should review their order confirmation carefully.

If you notice an error in:

• Your name;
• Delivery address;
• Postal code;
• Product selection; or
• Other order information,

contact us immediately:

info@sweetfashionwholesalex.shop

We will make reasonable efforts to help where possible, but we cannot guarantee that an order can be changed after fulfilment has begun.

8. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

The address should include all information reasonably required for successful delivery, including:

• Recipient name;
• House or building number;
• Street;
• Apartment or unit information where applicable;
• City or town;
• Postal code; and
• Other delivery information requested during checkout.

9. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer supplied incorrect or incomplete information, the parcel may be returned, delayed or held by a carrier.

If you discover an address error, contact:

info@sweetfashionwholesalex.shop

as soon as possible.

We will assist where reasonably possible.

Nothing in this section affects responsibility where a delivery error is caused by us or our delivery provider.

10. Tracking

Where tracking is available, customers may receive a tracking number or tracking link.

Tracking systems are operated partly or entirely by third-party carriers, and tracking events may occasionally appear later than the actual physical movement of a parcel.

A delay in the first tracking update does not necessarily mean that an order has not been dispatched.

11. Multiple Parcels

Where reasonably necessary for fulfilment, an order containing multiple products may arrive in more than one parcel.

If an order is divided into multiple shipments, customers will not be charged additional standard shipping fees merely because the order was split.

12. Delivery Attempts

Carriers may attempt delivery according to their own delivery procedures.

Where nobody is available to receive a parcel, the carrier may:

• Attempt redelivery;
• Leave appropriate delivery instructions;
• Deliver to an authorised safe location where permitted;
• Deliver to a collection point; or
• Return the parcel after unsuccessful delivery attempts.

Customers should follow carrier instructions where applicable.

13. Delivered but Not Received

If tracking indicates that an order has been delivered but you cannot locate it, we recommend checking:

• Around the delivery location;
• With other household members;
• With building reception;
• With neighbours where appropriate;
• Any safe-place notification; and
• Carrier tracking information.

If the parcel still cannot be located, contact:

info@sweetfashionwholesalex.shop

We will review the available information and assist with an appropriate investigation.

14. Lost Shipments

If an order appears to have been lost in transit, contact us.

We may need to review carrier tracking information or open an investigation with the relevant delivery provider.

Where goods are legally considered undelivered, we will provide the remedy required by applicable law.

15. Damaged Deliveries

If an order arrives visibly damaged, please retain the packaging where reasonably possible and contact:

info@sweetfashionwholesalex.shop

Please provide:

• Order number;
• Description of the damage; and
• Photographs where reasonably available.

We will assess the issue under our Return and Refund Policy and applicable consumer law.

16. Delivery Delays

If your order has not arrived within the estimated 15–20 calendar day timeframe, contact:

info@sweetfashionwholesalex.shop

Please provide your order number.

We will review available tracking and fulfilment information.

The Consumer Contracts rules do not permit contractual wording to remove statutory rights relating to non-delivery, and the general UK rule is delivery within 30 days unless a different period has been agreed.

17. Cancellation Before Dispatch

If you wish to cancel an order before dispatch, contact us immediately.

We will attempt to accommodate the request, but an order may already have entered fulfilment.

A failure to stop a shipment does not remove a consumer's statutory cancellation rights where they otherwise apply.

18. Cancellation After Delivery

UK consumers generally have 14 days after receiving qualifying goods to notify an online seller that they wish to cancel, without needing to provide a reason.

Please review our Return and Refund Policy for complete instructions.

19. Risk of Loss

Nothing in this Shipping Policy is intended to transfer legal responsibility for goods to a consumer before the point required by applicable law.

20. Refused Parcels

Refusing a package is not necessarily the same as properly exercising a statutory right to cancel.

Customers wishing to cancel an order should notify us clearly at:

info@sweetfashionwholesalex.shop

21. Changes to Shipping Services

We may change carriers, fulfilment methods or logistics providers where reasonably necessary.

Such changes will not reduce any mandatory consumer right.

22. Shipping Promotions

Because standard shipping is already free for all orders, promotional shipping offers may relate to upgraded services or other specific benefits.

Any special conditions will be displayed with the relevant promotion.

23. Customer Responsibilities

Customers should:

• Provide accurate delivery information;
• Monitor tracking where available;
• Respond to reasonable carrier communications;
• Notify us promptly of delivery problems; and
• Avoid providing an address at which delivery cannot reasonably be completed.

24. Statutory Rights

This Shipping Policy supplements rather than replaces statutory rights.

Nothing in this policy limits remedies available under UK consumer law concerning delayed, missing, damaged, incorrect or non-conforming goods.

25. Contact

For shipping and delivery enquiries:

sweetfashionwholesalex.shop
Email: info@sweetfashionwholesalex.shop